Refunds

On this page you can find out how to refund your Stansted Express tickets.

If you travelled with us and your train was delayed by 15 minutes or more, you should visit our delay repay page instead to learn how to request compensation. 

How to request a refund

You can refund our single and return tickets within 28 days after they expire. There may be a £10 admin fee whether or not your claim is successful.

  1. If you did not upgrade your refund terms while booking, email your original booking confirmation plus your refund request for a refund to [email protected].
  2. If you did upgrade your refund terms while booking, and did not travel for any of these reasons, please request your refund here.

Our Advance tickets are non-exchangeable and non-refundable. However, you can claim a refund for these if you upgraded your refund terms while booking.

Please don't send us images of passports, credit or debit cards, or any other information that is personal to you. You'll be contacted if more information is needed.

Send your unused tickets, with a note of your name and address, to:

  • "Freepost GREATER ANGLIA REFUNDS"

Please don't send us images of passports, credit or debit cards, or any other information that is personal to you. You'll be contacted if more information is needed.

Get in touch with your original retailer to request a refund. Refund information should be available on their website.

Useful Info

More information about refunds and compensation can be found in our Passenger's Charter booklet and the National Rail Conditions of Travel.

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