Help

Tickets, refunds, assistance – and more.

You can refund our single and return tickets within 28 days after they expire - find out how to request a refund.

Request compensation if your train was delayed by 15 minutes or more.

We make our trains as accessible as possible for everyone - find out how we can help.

If you have a question, lost something or need a refund - find the right contact details here.

Lost or left something on one of our trains or at a station? Here’s what to do

Read more about our WiFi terms and conditions.