How to Get a Refund on Your Train Tickets

If you’re no longer travelling, here’s how you can request a refund.

How to request a refund for my ticket

You can refund our single and return tickets until 28 days after they expire. There may be a £5 refund fee.

For tickets bought on our website📱

Manage your booking online

For tickets bought at our stations🚉

Send your unused tickets with your name and address to: "Freepost GREATER ANGLIA REFUNDS"

For tickets bought elswhere🌎

Contact your original retailer

Please don't send us images of passports, credit or debit cards, or any other information that is personal to you. You'll be contacted if more information is needed.

Compensation if your train was delayed

If you travelled with us and your train was delayed by 15 minutes or more, you should visit our delay repay page instead to learn how to request compensation.

Upgrading your refund terms

If you upgraded your refund terms while booking online, and did not travel for any of these reasons, please request your refund here.
Our Advance tickets are non-exchangeable and non-refundable. However, you can claim a refund for these if you upgraded your refund terms.

Useful Info

More information about refunds and compensation can be found in our Passenger's Charter booklet and the National Rail Conditions of Travel.